FREQUENTLY ASKED QUESTIONS (Faq's)
Have you got questions? We've got answers! Check out our FAQs to learn everything you need to know about working with us.
If you're considering working with Boston Graphic Design Studio Llc, you may have some common questions about our services. Here are a few FAQs that we've compiled to help you make an informed decision about partnering with us.
If you have questions that aren't answered below, please click here to contact us.
How to get started?
To begin the design work, you need to do three things:
First, once we have our discovery call, if you feel we're a good match, we'll send you an agreement outlining all our services. This will help you better understand what to expect from working with us.
Sign the contract via Docu Sign to show that you agree to the terms in the agreement.
Pay us 50% of the invoice upfront so we can start working on your project.
What payment methods do you accept for your design services?
We accept online payments on your invoices. However, we typically require a deposit or retainer fee before beginning work on a project, with the remainder of the amount due upon project completion or as outlined in the contract or agreement.
Do you offer payment plans?
The availability of payment plans will be discussed during our discovery session, where we can collaborate to develop a payment plan that best suits your financial situation. We aim to make our services accessible to as many clients as possible.
What platform do you build your websites on?
Wix®, Squarespace®, ShowIt, and WordPress.
What products do you use for graphic design?
What is included in your design services?
Our design services typically include an initial consultation to discuss your project goals and objectives, followed by research, concept development, design revisions, and final delivery.
How do you determine pricing for your design services?
Our pricing for design services is determined based on several factors, including the project's scope, the design work's complexity, the level of expertise required, and the estimated amount of time needed to complete the project.
How many rounds of revisions are included in your design services?
Typically, we offer one to two rounds of revisions as part of our standard design services package.
What is your process for requesting revisions or changes?
Typically, we will provide you with design concepts or initial drafts for review and feedback. You can then provide us with specific changes or revisions you want us to make. Finally, we will review your input and make the necessary changes to the design, ensuring that the final product meets your expectations.
How can the client use the final design?
The client will have full ownership and rights to own the design as they see fit.
What is the process for terminating the contract or agreement?
The process for terminating the contract or agreement will be outlined in the terms and conditions we provide before beginning work on the project.
Can you reduce your prices?
The pricing for our design services is based on the project's scope, the time and resources required to complete the project, and the level of expertise and experience needed to deliver high-quality work.
How much does a branding project cost?
See prices for branding packages here.
How long does it take to complete a branding project?
Depending on the number of deliverables involved, it usually takes me anywhere from 2-3 weeks for a logo project and up to 2 months for a standard brand identity package with a few additional pieces of collateral.
Do you provide editable source files?
Yep. Some designers charge extra for those, but I don't. You can have the native source files for all of your final pieces.
How can I be sure I'll like what you design?
A branding project involves a lot of information gathering: notes and conversations with you, plus reviewing visual examples to get your feedback before anything is designed. We'll discuss your business goals, history, audience, competitors, etc. This sets parameters that guide the design. Since you're helping to set those parameters yourself, you can be confident your brand identity will be just right. Check out our process here.
How do I know we're a good match for each other?
Not to sound like we're dating here, but compatibility is essential. Please take a look at my design portfolio. Does it have the general style you're after? It would be best to have a designer whose work matches the aesthetic you're aiming for. You might love how a designer presents their work, or maybe they have an excellent reputation, or you genuinely like them. But if their body of work doesn't feel like you could imagine your project fitting in, you should probably look elsewhere. Designers can sometimes work in different styles, but their unconscious preferences will act like a magnet pulling the design back to its sweet spot. Which hopefully is the reason you selected them in the first place!
How picky should I be when getting a logo and a look for my business?
Your brand identity—which includes the logo—is the face of your business to the public. Logos are high-visibility projects on every website, card, handout, presentation, and package you'll ever produce. Your logo works 24/7, helping prospective customers form the right impression. But also make sure your designer will think beyond the logo and create a system of cohesive elements that can represent your brand. The goal is to make your materials so distinctively yours that you could hide that beautiful logo, and everyone would still know they belonged to your company.
What if you haven't done any work in my industry before?
I get it. Hiring a designer specializing in law firms can feel less risky if you're a law firm. But design principles don't change from industry to industry. And drawing from broader experience is a bonus since clichés in one sector can be fresh ideas in another. I always start by looking at your competitors and related organizations to learn the conventions in your field. Then we consider how much you should fit in or stand out and design accordingly. A strong designer can work in any industry.
We're not in the same city. Can we still work together?
Yes. I'm adept at managing projects long distance.
I need a logo, and I already know exactly what I want it to look like. I need someone to make it. Will you?
We need a website, too. Can you help?
How much does a new website cost?
Every website is unique and requires different components; I design and develop custom websites for your needs. I'll ask many questions, assess your needs, and give you a quote based on that assessment. Most of my sites run in the $3500 – $6000+ range, but it can be more or less depending on what you want. See our Website Design Pricing for more information.
Do you do copywriting?
I can help you with naming, taglines, mission statements, or other short messaging for your brand. But regarding lengthy copy for websites, that's not a service I provide. You can work with our copywriter, who charges a separate fee.
How long will it take to get a new website?
Each client sets an eight to twelve weeks turnaround.
Will I be able to update the site myself when it's finished?
Yes! I love it when our clients take control of their websites and learn to manage them independently. We'll provide recorded loom video tutorials to help you understand your way around.
Will you maintain my site for me?
I can! I provide ongoing support for many of our clients.
Will my website be mobile-friendly?
Absolutely! Having a mobile-friendly website is more important than ever! I work hard to ensure your website looks great on various devices.
Who writes the content for the site?
Usually, that is you. You are the expert on your business, so it's usually best if it comes from you.
What if I need help on my site down the road?
We are only an email away! We're here to help you as much or as little as you need, and we won't disappear once the site is launched.